I Face Severe Skin Reaction on My Baby After Using Mustela Diaper Rash Cream

We’ve been loyal users of Mustela for a long time. My baby’s shampoo, body oil, chamomile-scented perfume — everything we use is from Mustela. Naturally, when it came to diaper care, I trusted Mustela again and used their diaper rash cream on my baby. Unfortunately, this turned out to be a painful mistake.

After applying the cream, my baby developed a growing number of white-headed pimple-like rashes around the diaper area. These weren’t just normal rashes — they looked like inflamed pimples and caused clear discomfort. The reaction worsened over time, and I’m honestly shocked and upset.

I used to recommend Mustela to everyone around me, but now I’m genuinely afraid to continue using their products. I never expected this kind of harsh skin reaction from a brand known for being gentle and safe for babies.

Mustela, I ask you to take this issue seriously. I trusted your product for my child’s sensitive skin, and it caused the very problem it was supposed to prevent. I request that you investigate this batch and offer a proper explanation and resolution. No parent should go through this kind of worry from a product meant to protect.