We’ve been loyal users of Mustela for a long time. My baby’s shampoo, body oil, chamomile-scented perfume — everything we use is from Mustela. Naturally, when it came to diaper care, I trusted Mustela again and used their diaper rash cream on my baby. Unfortunately, this turned out to be a painful mistake.
After applying the cream, my baby developed a growing number of white-headed pimple-like rashes around the diaper area. These weren’t just normal rashes — they looked like inflamed pimples and caused clear discomfort. The reaction worsened over time, and I’m honestly shocked and upset.
I used to recommend Mustela to everyone around me, but now I’m genuinely afraid to continue using their products. I never expected this kind of harsh skin reaction from a brand known for being gentle and safe for babies.
Mustela, I ask you to take this issue seriously. I trusted your product for my child’s sensitive skin, and it caused the very problem it was supposed to prevent. I request that you investigate this batch and offer a proper explanation and resolution. No parent should go through this kind of worry from a product meant to protect.
I started using Mustela’s diaper rash cream for my baby, expecting it to protect and soothe as promised. But instead, after about 10 days of use, my baby developed white pimple-like bumps all over the diaper area. This was not only ineffective — it actually made things worse. I trusted this brand b...
I used the Mustela diaper cream on my baby expecting it to prevent and heal rashes—but it did the exact opposite. Right after applying it, I noticed some redness and assumed it was just regular diaper irritation. To help soothe it, I applied the cream more generously, making sure to cover every skin...
Hello. I started using the Mustela shampoo and oil set on my newborn baby, and ever since, my baby has been experiencing redness and rashes all over the body. At first, we suspected a milk allergy and I even modified my diet. But I quickly noticed that the symptoms got significantly worse after ever...
I used Mustela diaper cream on my baby, and it caused severe irritation, leaving pimple-like sores on their bottom. My baby is in a lot of pain right now, and I deeply regret trusting this product. I purchased the entire set and have been using Mustela shampoos since my baby was born, but after this...
I purchased the Mustela Diaper Cream for my 6-month-old baby, trusting the brand's reputation for safe and gentle baby care products. Unfortunately, shortly after using the cream, my baby developed severe irritation and white pimples on their bottom. This was heartbreaking to witness, as I applied t...
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