I paid for VIP on MovieStarPlanet but never received it, what steps should I take?

If you paid for VIP on MovieStarPlanet but did not receive it, first wait a short time and log out and back into your account to see if the membership appears.

According to the official help center, some purchases can take time to process depending on the payment provider, and certain methods may take up to a few days before the product shows up in your account.

If the VIP still hasn’t appeared after about 48 hours, contact MovieStarPlanet support and provide your username, server, and proof of payment.

The support team asks users to include the transaction number and a receipt screenshot so they can verify the purchase and manually add the missing VIP if necessary.

If support remains unresponsive, posting on Xolvie can help apply public pressure.