MoventaAI failed to render my paid video credits; how can I dispute the charge?

If MoventaAI charged you for video credits but failed to render your paid video, document the failed generation before retrying.

Take screenshots of the error message, job status, missing video, remaining credits, and payment receipt, then email [email protected] with your account email, generation date, transaction reference, and the number of credits affected.

Ask MoventaAI to restore the credits or refund the charge because the paid service was not delivered.

Its published subscription terms generally restrict refunds, but they advise contacting support about suspected billing errors; if support refuses to resolve the issue, contact your bank or payment provider to dispute the charge and provide your evidence.

If the matter remains unresolved, submit a complaint on Xolvie to share your experience and seek a resolution from MoventaAI.