Mostbet Withdrawal Marked Approved But Money Not Transferred
24 hours ago, I made a ₺8,000 standard withdrawal request from my Mostbet account. Although the transaction is shown as approved, the money has not been deposited into my bank account. There are no records, movements, or explanations in either my betting account or my bank account.
I contacted Mostbet customer service regarding this issue, but even after 24 hours, I was only told that it is “under review,” with no solution provided. I have never experienced such a problem before, and this is the first time I am facing an issue like this.
My User ID is 60198551 and the transaction number is 118876208.
I demand that this issue be resolved urgently and that the withdrawn funds be transferred to my account without further delay.
Thank you for sending the document. We have forwarded it for additional review. Please wait.
We have forwarded your issue to the finance department and received a response: The withdrawal transaction of 8000 TRY on 29.09.2025 was successfully approved by the Betting Company's office. To clarify the information regarding the absence of funds in your account, you need to contact your bank. If the bank cannot locate the funds for this period, you will need to provide an official response from the bank regarding the results of their investigation (a screenshot) and a bank statement in PDF format from the withdrawal date to today. Please confirm if your issue has been resolved; we would appreciate your confirmation. Sincerely, Mostbet.
My problem still continues. I attached a PDF showing that the money has not been deposited.
You need to contact your bank to obtain information stating that there were no funds in your account. If the bank cannot find any funds for the relevant period, you are required to provide a screenshot of the bank's official response regarding the control results and a PDF format bank statement from the date the money was withdrawn up to today. Sincerely, Mostbet