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Resolved

Mostbet Casino Withdrawal Requests Rejected and Poor Customer Support

Muhammet
December 9, 2024 12:55 AM68
Muhammet's Thank You Message
Thank you, even though it was a bit late, you deposited it.

Hello, since last Saturday, all my withdrawal requests on mostbetcasino.com have been rejected. Every time I contact customer support, I receive the same response: “The financial team is working on resolving the issue.” It feels like an automated reply because every representative gives the same generic answer without offering any real solution.

I have ₺9,000 in winnings that I am unable to withdraw. Even when I tried using Papara, the request was still rejected. This delay and lack of proper support are unacceptable. I demand an immediate resolution to this issue and a clear explanation for the constant rejections. Mostbet must process my withdrawal promptly and improve their customer service.

December 10, 2024 1:00 PM (1 day after complaint)

Hello, Mr. Muhammet Y.! Thank you for informing us about the situation. We are always working to improve our customers' experience and assist you. We are very sorry to hear that you are experiencing issues with your withdrawal. As a rule, the withdrawal time depends on your country and payment system. We can see that you have successfully completed a withdrawal and that four withdrawal requests have been processed. Please wait for the withdrawal request to be finalized and inform us of the result. Sincerely, Mostbet.

Muhammet
Muhammet
December 10, 2024 3:07 PM

Here is the translated text: "A thousand liras of the money I earned was paid, but nothing like this happened before. I really feel sorry for you; I wish you had deposited the full amount, but it's being deposited in installments, putting us in a difficult situation. I kindly request that the issues be resolved as soon as possible. I tried a withdrawal with Papara now, and I guess we'll wait for a week."

Muhammet
Muhammet
December 10, 2024 10:40 PM

Thank you, even though it was a bit late, you deposited it.

Muhammet
Muhammet
December 12, 2024 11:55 AM

Thank you 👋

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