I handed over my computer to technical service with the number KAD032487070. They facilitated the replacement of the initial computer; however, after that, the same computer started experiencing chronic errors again, as of the third month. Despite experiencing issues like freezing, lagging, and screen glitches, and despite my request for a replacement with a processor or specifications, Monster Company initiated the return process without directly contacting me or providing information. Despite my explicit request not to return the item and despite indicating a clear note for replacement in the service records, they failed to respond to me properly. They thought they found a unilateral and unethical solution, which I only learned about when I contacted customer service. I demand that this situation be resolved promptly and that instead of a refund, the necessary and good computer replacement be provided, with procurement of a computer with the same specifications as a different good model instead of the same model.
On December 24, 2023, my brand-new Monster laptop, which had been sent for repair due to a screen malfunction, was returned unchanged, despite my request for a replacement. They said it passed their tests and had no problems, but three months later, the same issue arose. Currently, the screen is ent...
They replaced my computer's motherboard with a Monster motherboard for a fee, as they had damaged the original one. Up to this point, there doesn't seem to be an issue, right? Upon receiving the computer, I noticed that one RAM module was missing. When I inquired about it, I learned that Monster had...
I brought my Monster laptop to the service center in December 2024 because of liquid damage. I was told that I would need to replace the entire keyboard assembly. Once I gave the go-ahead for the repair, they later informed me that the required spare part was not available in stock. I was promised t...
I sent my Monster Notebook to their technical service for lifetime maintenance. When I got it back, the right corner of the screen frame started to separate every time I closed the laptop, as shown in the attached photo. Additionally, the fan now runs excessively even when the laptop is idle, which ...
On 29.01.2025, my computer's charger broke down and I sent it to Monster technical service to benefit from the lifetime maintenance warranty. There was no problem with my computer, only leakage-related sounds were coming from the charger socket input and I sent it back thinking there might be a prob...
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