On 29.01.2025, my computer's charger broke down and I sent it to Monster technical service to benefit from the lifetime maintenance warranty. There was no problem with my computer, only leakage-related sounds were coming from the charger socket input and I sent it back thinking there might be a problem with the motherboard. My computer arrived broken 10-15 days later. The computer turns on but the screen does not come on. For some reason, none of the authorized personnel I talked to understood or did not want to understand this problem. The last gentleman I talked to said that if there was such a problem, they could make a replacement and that I did not need to complain to Presidential Communication Center. I sent it back a second time and after a period of 10-15 days, my computer was only formatted and sent back. The problem persists, there is no solution and none of the authorized personnel I talked to from the brand can do anything other than say send it again. As someone who works with computers, I had to spend almost the money of 1 computer because I did not have a computer between 29.01.2025 - 05.03.2025. If you had told me from the beginning that you had such poor after-sales service, I would have donated my computer to you and moved on, but I think you enjoyed it more this way. I am thinking of selling the computer and switching to Apple.
On December 24, 2023, my brand-new Monster laptop, which had been sent for repair due to a screen malfunction, was returned unchanged, despite my request for a replacement. They said it passed their tests and had no problems, but three months later, the same issue arose. Currently, the screen is ent...
My Monster laptop's warranty has just expired. My laptop unexpectedly stopped down two weeks ago, and I was unable to restart it. It was silly to have such an issue so soon after my warranty expired. I immediately contacted Monster's customer care. They told me to submit it in for inspection. After ...
I'm extremely frustrated with my Monster laptop constantly malfunctioning. Even during the warranty period, the device remained in service for an extended period, and about 3-4 months ago, it was sent to service due to an SSD failure for no apparent reason, despite being replaced, it's unacceptable ...
My Monster Notebook Abra A5 V21.3, which is still under its 2-year warranty, has been giving me constant trouble. When I press the power button, the laptop turns on, but there is no display on the screen. This issue has become incredibly frustrating, especially since I purchased the device less than...
I purchased a Monster Tulpar T7 V22.2.1 gaming laptop on April 23, 2022, and for the past three months, the battery has been draining while plugged in and at 100% charge during gameplay. This issue escalated when the SSD failed unexpectedly, leaving my laptop stuck on the BIOS screen. I brought the...
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