Moneygram Withdrawal Crisis - Funds Gone Missing

When we went to withdraw the money sent to us via Moneygram in the 9th month, we found out that someone else had already withdrawn it. An unauthorized transaction was made without identification and without a transfer code, and this transaction was accepted. Later, we tried to find out what we should do by contacting Moneygram through various channels (email, customer service, Moneygram branches), but none of them were helpful in any way. They acted indifferent and careless. When we asked where the received money was obtained from, they said they couldn't provide us with that information.

They don't provide you with information on what to do when you encounter such a problem. They themselves behave somewhat aggressively towards you. Are the victims me or the other party? We can't seem to understand. Ultimately, we take the matter to the prosecutor's office.