Mobile Legends Moonton Account Recovery Stuck

I lost the email address associated with my Mobile Legends Moonton account and attempted to update it by going through the account recovery procedure. I made sure to enter all the information accurately - the new email address, the verification code, everything! However, the system notifies me that I have exceeded the limit for account recovery requests, resulting in the chat being shut down! That's incorrect, I attempted it only once! Can someone assist me, please?