Mobile Legends Ignored My Appeal After Account Was Hacked and Banned
My Mobile Legends: Bang Bang account on my Android device was accessed without my permission, and unauthorized modifications were made to the game models. Skins that I do not own were used on my account, and I did not perform any of these actions. After my account was banned, I was unable to change the password or log in by any other means. I couldn’t reach customer support directly and was only able to submit an appeal through the support section, but I haven’t received any response.
My account is registered under ID 451685504 (4002), and my email address is s***********@gmail.com. The account was originally created in Ankara, Turkey. I have invested a significant amount of money into this game over the years, own valuable skins, and have been playing actively for more than five years. However, there are currently no diamonds left in my account.
The only in-game message I received was: “Unauthorized modifications have been made to the game models.” No further explanation was provided. I request a thorough review of my account, a clear explanation of the issue, and restoration of my account access along with my missing items. If this issue is not resolved, I will delete the game permanently and stop playing altogether.
I expect a prompt response and resolution to this problem.
