In Minichat my suspension time has already passed but the ban is still active, how can I claim this?

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Xolvie
Xolvie Resolution Specialist September 22, 2025 4:11 pm

If Minichat keeps your account suspended beyond the stated time, the most effective move is to file a claim with evidence and request a manual review. Here are practical steps:

• Sanction screenshot: Save a screenshot of the original notice showing the suspension length. That’s your main proof.

• Access history: Try to log in and capture the screen showing the ban is still active despite the deadline having passed.

• Direct email: Write to [email protected] with the subject Expired suspension – access still blocked. Include your registered email, username, and evidence.

• Response timeline: Request written confirmation and a case number for follow-up.

• Active subscription: If you paid for a membership, ask for compensation for the lost days of access.

👉 Submit your claim on Xolvie, where it will be documented and you’ll receive additional support until Minichat reactivates your account or compensates you for the prolonged suspension.

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