If Micas denied your refund,
Review the refund decision first;
• Check:
– The reason your refund was denied
– Micas' return and refund policy
– Your order and return status
– Any emails or messages from Micas
• Confirm:
– Whether your return met the eligibility requirements
– The return request date
– The condition of the returned item
– Any deadlines that applied
Gather evidence;
• Save screenshots showing:
– Your refund request
– The refund denial
– Return tracking or delivery confirmation
– Any communication with Micas
• Keep:
– Your order confirmation
– Payment receipt
– Return shipping receipt
– Tracking number and reference details
Contact Micas support;
• Request:
– A detailed explanation for the refund denial
– A review of your case
– Confirmation that your return was received and inspected
– A refund if your return complies with the stated policy
If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.

