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Mexc Exchange Cancels My Sell Order Unilaterally

Mexc Exchange Cancels My Sell Order Unilaterally
Mexc Exchange Cancels My Sell Order Unilaterally
April 8, 2024 9:13 PM295

I bought calm coin on Mexc exchange a week ago, but they unexpectedly canceled my sell order without any prior notice. I have been affected by this situation and I expect to be compensated for the losses I have incurred. Even though the price skyrocketed to over 20 times the value of my sell order, it wasn't executed because they cancelled it. I expect them to make up for the damages I have incurred.

April 9, 2024 12:03 AM (2 hours after complaint)

Dear MEXC User, First of all, we wish you a happy day. The current price issues of the MarkmarkGo (MMG), BETalk (BET), and Calm Finance (CALM) projects are now affecting market liquidity and user trading experience due to the minimum price unit problem. After discussions with the project teams, MEXC will suspend trading activities with the following arrangements to protect users' interests and provide a better trading experience. MMG, BET, and CALM trading activities will be suspended on April 8, 2024, at 13:00 (TSI). Pending orders for MMG, BET, and CALM will be canceled on April 8, 2024, at 13:00 (TSI). MMG, BET, and CALM trading activities are expected to resume before 14:00 (TSI) on April 8, 2024. Please check the trading page for detailed trading status. Thank you for your understanding. MEXC Turkey Official ŞikayetVar Team

Sedat
April 9, 2024 6:18 AM

Yaw brother, it seems like we don't want to understand each other. Without my consent, you cannot cancel my sales order in any way. Did we invest here for nothing? I invested because I knew it would reach that level. And you prevented it, canceling my 1.5 million dollar order as you please. If you can find a middle ground on this issue, do so; if not, I know where to apply with documents and screenshots. We also have owners above us, don't worry. I won't let this go. None of your answers are satisfactory, and I want this loss to be compensated immediately.

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