I lost my Metin2 authenticator — how can I fix this?

If you lose your Metin2 authenticator, you’ll need to restore access through Gameforge’s official support. Here are practical steps to follow:

• Try logging in to Gameforge: go to https://gameforge.com and attempt to sign in. If it asks for the authenticator, select the option I can’t access my authenticator.

• Prepare documentation: have your account ID, registered email, and, if possible, proof of EP purchases ready. These help confirm ownership of the account.

• Open an official ticket: visit the support page and create a request under the Authentication Issues category. Explain that you lost access to your authenticator.

• Support email: if you can’t access the ticket system, write to [email protected], include your account email, approximate creation date, and screenshots of your purchases.

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.