Valentina

Valentina

Verified

Member since March 2026

Complaints Commented On

5
Resolved

Cancellation Of ShortMax Innovation Subscription

I am writing to report an unauthorized renewal on my Shortmax Innovation su...

Valentina
March 25 12:20 PM241

Subject: Urgent request for cancellation and refund of unauthorized charges I am writing to report unauthorized charges related to a ShortMax subscription and to request its immediate cancellation along with a full refund. Specifically, I have been charged €17 on March 11, 2026 and €17 on March 25, 2026, for a total of €34, without having knowingly subscribed to any recurring payment service or authorized such charges. I was not clearly informed about any automatic renewal, nor did I provide explicit consent for recurring payments. Therefore, I request: • the immediate cancellation of the subscription • the blocking of any future charges • a full refund of €34 If this issue is not resolved promptly, I will proceed with a formal dispute through my bank and report the matter to the appropriate authorities. I kindly ask for written confirmation of the cancellation and refund.