I am writing to report an unauthorized renewal on my Shortmax Innovation subscription and to request the immediate cancellation of this subscription together with a full refund. Since 12 February 2026, my Mastercard debit card in the name of Sherwin M*** has been charged repeatedly every week for this subscription, for a total amount of 27 €. I did not authorize these ongoing weekly renewals and I was not informed or asked for clear consent for such charges. I have not yet contacted either Shortmax Innovation or my bank about this issue; instead, I am first asking the company directly to resolve it. I request that my Shortmax Innovation subscription be cancelled immediately, that any active or future renewals be blocked, and that the full amount of 27 € already taken be refunded to me. I kindly ask you to process this cancellation and refund as soon as possible and to confirm the actions taken in writing.
I deleted my Shortmax account before 23 February 2026, but despite not having an active account anymore, I have still been charged from my card through your website. I was using a weekly subscription before deleting my account. After deletion, I was charged multiple times, including on 23 February 2...
I voluntarily purchased the weekly “Pass Pro” subscription on the Shortmax app and later canceled the subscription. However, despite canceling it, the system continued the subscription on its own and started charging me automatically without my knowledge or consent. Each renewal charges approximate...
On December 12, 2025, I purchased a weekly Shortmax TV subscription through Shortmax. Before the subscription period ended, I wanted to cancel it. However, I never received any email confirmation or subscription details related to Shortmax TV in my inbox, so I was unable to complete the cancellation...
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