Tayfun

"Hello, they came today and took my device to the workshop. They informed me that it would not be replaced and that a cleaning fee could be charged if necessary. When I spoke with Siemens customer service, I mentioned that the same fee was previously requested for my 1-month-old device, saying it was for general cleaning. Why are we using a Siemens capsule and paying so much money for a 1-month-old device? That's another issue I already raised. I was told it would never be charged. I hope I don't experience the same thing and I want a replacement. I will write about the results again. Thank you."