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Akbank Charged an Annual Fee on My Fee-Free Credit Card and Refuses a Full Refund
I have been using an Akbank credit card for four years. Despite my card being fee-free, a fee of ₺796.50 was charged as ...an annual fee. When I spoke with customer service, they admitted that the fee should not have been charged. However, they offered to refund it only if I agreed to keep the card for