I registered on the Melbet gaming website with the account number 1440366659 and wanted to participate in the casino welcome bonus campaign. According to the campaign terms, I deposited ₺2,000 in four separate payments of ₺500 each. In return, I was supposed to receive a total of ₺1,875 in bonus funds and 190 free spins.
However, only the first two bonuses were credited to my account — I received a 50% bonus (₺250) after my first deposit and a 75% bonus (₺375) after my second deposit. The remaining bonuses and free spins were never added.
I contacted customer service multiple times about the missing bonuses, but I only received automated responses and no real solution. My transactions were completed at 8:45 p.m. on November 1, 2025, and 2:46 a.m., 3:30 a.m., and 3:50 a.m. on November 3, 2025 — all of which are recorded on the site.
Since I fulfilled all campaign requirements but did not receive my full bonuses or free spins, I request a refund of the ₺2,000 ($46) I deposited and an urgent resolution of my issue.