I Sent 20 MAD to Melbet but Balance Not Updated After Bank Transfer
I am writing to report a missing deposit on my Melbet account and to request that this issue be resolved without further delay. On April 10, 2026, at approximately 2:13 a.m., I made a bank transfer of 20.00 MAD from my Crédit Agricole Maroc account via the Bank-e application to fund my Melbet account. The transfer was sent to the beneficiary “HMZ SRV,” with the account number 225815019012767601010649, and the description clearly stated as “MELBET.”
On my bank’s side, the transaction was successfully completed, and my account was debited. The transaction appears in my bank statement as: “Mbl |190 - Melbet - Ballaqi Ham** - Vir. -20.00 MAD.” However, despite this confirmed debit, the amount has not been credited to my Melbet account. My Melbet ID is 1621194783, and my account balance has not changed, with no record of the deposit दिखाईng in the app.
I have already attempted to contact Melbet customer support regarding this issue, but I have not received any response so far, which is extremely disappointing for such a straightforward and verifiable transaction.
I request that the 20.00 MAD be immediately credited to my Melbet account (ID: 1621194783) or refunded back to my Crédit Agricole Maroc account based on the transaction details provided. I expect this matter to be investigated and resolved as quickly as possible.
Hello, Processing your deposit may take up to 5 business days. Within this period, your transaction will be completed and the amount will be credited to your account. If the amount has still not reached your account by the end of this period, please contact us again, we’ll be happy to assist you. Kind regards, Melbet Team
Hello, Thank you for your response, but I must express my serious concern regarding this situation. You state that deposit processing may take up to 5 business days. However, this explanation is inconsistent with my previous experience. My first deposit to the same account was credited within minutes, while this one—made under similar conditions—remains uncredited. I request a clear and specific explanation for this discrepancy. Please note that the transfer has been successfully completed on my bank’s side, and I have already provided proof showing that the amount of 20.00 MAD was debited and sent to the beneficiary account “HMZ SRV” with the correct reference “MELBET.” This confirms that the issue is not with my bank, but rather with the receiving or processing side. Given that this involves real money, the continued delay without a precise explanation raises serious concerns. The longer this situation remains unresolved, the more it resembles a potential case of fraude, breach of trust, or mishandling of funds rather than a routine delay. I therefore request the following without further delay: * A detailed and transparent explanation for the delay * Confirmation of the exact status of my transaction * Immediate credit of the 20.00 MAD to my Melbet account or a full refund If this matter is not resolved promptly, I will be forced to escalate the issue through the appropriate channels. I expect a clear and concrete response. Regards,
Still nothing.
Hello Mahmoud, We hope this message finds you well. Could you kindly confirm whether the deposited funds have been successfully credited to your Melbet account? If the funds have not yet been reflected, please contact our Support Team for further assistance. We appreciate your cooperation. Best regards, Melbet Team
