Brand Overview: Medivet
Medivet (operating as Medivet Group Limited) is a major veterinary healthcare provider founded in 1987 in Watford, United Kingdom. The organization operates a large network of community veterinary clinics and 24-hour emergency veterinary hospitals across the UK and parts of Europe, utilizing a partnership co-ownership business model with practicing veterinary surgeons.
Contact Info
Email: [email protected]
Phone Number: +44 1923 470000 (Central Support Centre; individual branches also operate dedicated local telephone numbers)
Industry and Operations
Medivet operates within the companion animal veterinary services industry. Using a hub-and-spoke operational model, community-based clinics are connected to fully equipped 24-hour hospitals and specialized centers to provide comprehensive medical care.
- Routine Clinical Services: General health exams, vaccinations, parasite control, microchipping, and dental care.
- Advanced Care & Diagnostics: Complex orthopedic and soft tissue surgeries, endoscopy, ultrasound, CT scans, and MRI imaging.
- 24-Hour Emergency Care: Round-the-clock urgent consultations, intensive care, and out-of-hours emergency procedures.
- Preventative Health Plans: Subscription-based pet health plans providing regular checkups, preventative medications, and service discounts.
User Sentiment
Consumer feedback across review platforms highlights notable dissatisfaction, largely centered on veterinary pricing, bill transparency, and the handling of clinical care.
- High Treatment Costs: Frequent dissatisfaction with expensive consultation fees, medication markups, and costly out-of-hours emergency charges.
- Unexpected and Non-Transparent Billing: Invoices that exceed initial estimates or charges added without clear prior explanation to the pet owner.
- Pressure for Extensive Diagnostics: Reports from pet owners feeling pushed into multiple expensive tests, such as blood work and X-rays, for seemingly routine or minor conditions.
- Misdiagnosis and Quality of Care: Frustrations over perceived diagnostic delays, changing attending vets between visits, or inconsistent medical advice.
- Ineffective Dispute Resolution: Difficulties in obtaining clear answers or refunds when escalating grievances to branch leaders or central management.
Share Your Experience
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