Meditopia Suspended My Daughter’s Account for 28 Days for Using Two Phones

I purchased a comprehensive Meditopia Employee Assistance Program (EAP) subscription for my daughter. She has two phones and primarily uses the app on her Samsung phone, occasionally logging in from her second phone as well. Because she logged in from different phones, her membership was initially suspended for four days. Then, on September 16, 2026, when she tried to use the app on her Samsung phone at Akasya Playland, her account was suspended again, this time for 24 days. The notice in the app states that her account will be reactivated on October 1, 2026, and my daughter is currently waiting for that date.

We purchase the subscription in 30-day packages. The four-day and 24-day suspensions add up to 28 days, meaning we have been unable to use almost the entire period we paid for. I do not believe it is fair to suspend my daughter's account for such long and repeated periods simply because she logs in from her own two phones.

I request that her membership be reactivated immediately and that her account not be unfairly blocked again for the same reason. I also ask that the suspended days be added to her subscription period and that the necessary adjustments be made so my daughter can use the service continuously as intended.