I have been experiencing serious problems with Yemeksepeti for a long time, as my orders are constantly delayed and the excuse is always that no courier can be found. It often takes more than 1 hour just for an order to be put on the road, which shows how unqualified the service has become. Most recently, today I placed an order from McDonald’s via Yemeksepeti at 20:02 and as of now the order has still not been dispatched. This situation is not a one‑time mistake but has turned into a recurring problem, and each time I am left waiting for a long time without any clear information. My expectation from Yemeksepeti is that they improve their service quality urgently and do not accept orders they cannot deliver on time. Customers should not have to remind a company of this basic responsibility. If an order cannot be delivered within the promised time, it should not be taken, or at least the customer should be clearly informed in advance.
I would like to report a serious issue regarding the delays in my recent orders. Due to my busy work schedule, I frequently use Yemeksepeti and rely on it for most of my meals. However, for the past four days, my breakfast orders from the same restaurant—despite being prepaid and marked as priority—...
I placed an order through Yemeksepeti, and after approximately 30-40 minutes, the food arrived, but it was incomplete. I contacted their live support, and they assured me that the order would be corrected and the new one was on its way. However, I have now been waiting for two hours, and my order st...
On April 24th, around 1:00 AM, I placed an order through Yemeksepeti. After waiting approximately 40 minutes, the application showed that the order was given to the courier. However, while the courier was still 3 km away from my address, the status was updated to "order delivered," but I never recei...
I placed an order through Yemeksepeti from a restaurant listed under their “Express Delivery” service, which promised delivery in 15–30 minutes. I even paid an additional fee for this expedited service. However, it has now been over an hour, and the order is still marked as “being prepared.” There i...
Out of frustration and helplessness, I’m left with no choice but to write here. I placed a ₺1600 order through Yemeksepeti and even paid extra for priority delivery to avoid delays. Hungry and waiting, I checked the app, where it kept showing that my order was “being prepared.” As the delivery time ...
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