I purchased an eyeliner from Maybelline at Watsons. When I opened and started using the product after a week, it applied very little. I went to Watsons, and they told me that the product might be defective and that I should check with customer support. The decision for an exchange/refund was made immediately after the verification. However, after 10 days, Watsons informed me that they couldn't help because a specific amount of time had passed since the purchase. Now I have a defective product in my hands, and I'm torn between lamenting the wasted money and the inability to use the product. When I contacted Maybelline customer support, they said they initiated a return request but couldn't assist further as it falls under Watsons' jurisdiction. This has been a significant disappointment for me as I encountered such an issue for the first time with this renowned brand. Who can resolve this problem? I hope a solution can be found.
I purchased a Maybelline concealer, expecting the quality the brand promises—but the product turned out to be completely clumpy and unusable from the very first application. Despite the packaging being fully intact, the formula inside was clearly defective. It did not blend, looked patchy on the ski...
I got the Maybelline New York eyeliner and concealer makeup set from Watsons. I didn't open it right away because I still had unopened mascara and concealer. I realized two days ago that the tip of my mascara had dried out when I tried to use it. When I put it on the sides, everything is good, but ...
I purchased the Maybelline liquid lipstick in shade 15 from Watsons, a well-known and trusted retailer. At first, the product seemed fine—the pigment was rich, and the application was smooth. However, after using it just 3 or 4 times, the lipstick completely stopped delivering pigment. It no longer ...
I purchased a Maybelline eyeliner just 15 days ago, and to my complete disappointment, it was already dried out before I could even use it once. I paid ₺750 for this product, expecting it to be fresh and functional—not useless from the start. This is completely unacceptable for a well-known cosmetic...
I recently purchased a vinyl lipstick from Maybelline New York, and I was extremely disappointed to find that the product was completely defective. When I opened it and applied it, there was no lipstick inside—just a clear gloss-like substance that had no color payoff whatsoever. It didn’t perform a...
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