MasterClass support isn’t responding about billing errors—how can I reach a human?

If MasterClass support isn’t responding about billing errors, the most direct way to reach a real person is via their official email [email protected].

Send your issue from the address tied to your account with clear billing details and previous ticket IDs to speed up a reply. Replying to any existing support emails also puts your case back into the queue.

You can also try the live chat through the Help Center while logged in to connect with a support associate in real time.

If phone contact helps, call 1-855-981-8208 during support hours (Mon–Fri, 7 AM–4 PM PT) to speak with someone about your billing concern.

If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.