On April 24, 2024, a transaction was noted at Izmir Medicana Hospital, but I didn't get any medical services there that day. Mapfre Insurance has this entry in their system, and now they want an epicrisis report for a service I never received. I looked at my e-nabız system and also checked the records from Izmir Medicana, but I couldn't find any transaction or service for that date. I’ve been struggling for more than a month and a half to get an epicrisis report for a service that doesn’t even exist. This error has left us with some unresolved insurance problems, and I don’t have a clear solution right now. I hope we can sort this out quickly so we can get the insurance updated.
I submitted an application to the orthopedic service on May 6, 2024, citing pain in my lower leg that felt like muscle soreness. Dr. E*** Ç*** Ö***** ...
On December 9, 2024, I found myself in the emergency room with a pneumonia diagnosis and was informed that I required inpatient treatment. Even though my policy with Mapfre covers inpatient treatment, we're still awaiting the insurance company's approval. When selling insurance, the approval process...
Despite making the renewal payment for my supplementary health insurance to the agency, I found out at the hospital that I actually had no active coverage. I called customer service and explained that I had been left in a difficult position because my policy period had expired, that I no longer want...
We are waiting for payment under the repair service file we opened with Anadolu Sigorta, numbered 10430127250001. Although the file was closed on 26/09/2025, the payment has not yet been received. We have repeatedly shared our updated IBAN details for the payment to be made via assignment; however, ...
On 05/11/2024, I took my daughter to see an orthopedic doctor at the private Gebze Dogha Hospital Healthcare Corp. Anadolu Insurance denied the TSS claim and refused to cover the examination fee. We had to pay out-of-pocket for the doctor's visit. I am requesting that Anadolu Insurance reimburse me ...
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