On December 9, 2024, I found myself in the emergency room with a pneumonia diagnosis and was informed that I required inpatient treatment. Even though my policy with Mapfre covers inpatient treatment, we're still awaiting the insurance company's approval. When selling insurance, the approval process feels quick and seamless, but when it's time to utilise the coverage, everything seems to come to a halt. It has now been two days of waiting, and once again, Mapfre Insurance has shown itself to be an inadequate option for these important circumstances. I was hoping for a faster reply, given the seriousness of my medical situation. This delay has added unnecessary stress to an already challenging situation, and I sincerely hope they will act swiftly to resolve this issue.
In May 2024, while we were overseas, my son had an accident in a park and ended up breaking his arm. We visited the hospital for treatment, and the total bill came to almost $8,200, which I covered myself. I've been a loyal customer of Mapfre Insurance for more than six years, holding a private heal...
On April 24, 2024, a transaction was noted at Izmir Medicana Hospital, but I didn't get any medical services there that day. Mapfre Insurance has this entry in their system, and now they want an epicrisis report for a service I never received. I looked at my e-nabız system and also checked the recor...
In May, I received information from Medicana Avcılar Hospital that my physiotherapy treatment had been approved after submitting numerous documents. However, one month later, they claimed that there was an error in the approval and informed me that my insurance coverage had been denied, resulting in...
Hello, About three years ago, I enrolled in the supplementary health insurance program offered by Mapfre Insurance. However, despite a previous condition that dates back to 2016 and the current issue, which is related to my work and requires surgery, they are refusing to approve it and using the 201...
My complementary AXA insurance with policy number 7644295 was issued on 10.06.2025, and on 21.06.2025 I unexpectedly suffered a heart attack and was taken to the hospital, where I wanted to undergo the treatment planned by my doctor. However, at that time I was informed that due to the three-month w...
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