In May, I received information from Medicana Avcılar Hospital that my physiotherapy treatment had been approved after submitting numerous documents. However, one month later, they claimed that there was an error in the approval and informed me that my insurance coverage had been denied, resulting in a demand for payment. The hospital stated that they had been waiting for a response from the insurance company for an extended period. They provided a reference number and directed me to contact Mapfre customer service, who kept repeating the same message that the hospital should provide the necessary follow-up. The hospital, on the other hand, informed me that the insurance had rejected the claim entirely, leaving me with no choice but to pay the fees after two months. I no longer seek a resolution to this issue, as I simply want to share my experience.
I've been through 20 sessions of physiotherapy at Medistate Hospital in Kavacık. After completing all my sessions, the hospital called to inform me that my insurance wouldn't cover the physiotherapy costs and that I had to foot the entire bill. However, prior to starting the sessions, they assured m...
About two weeks ago, we applied under our Axa Insurance health policy (policy no: 590365) for my mother’s gynecological surgery scheduled to take place at Istanbul Ataşehir Medicana Hospital. Throughout the application process, we never received a clear or timely response. At every stage, we had to ...
The pictures below show the services I got at Beylikdüzü Medicana Hospital on the same day. I got services in physical therapy, internal medicine, and cardiology all at the same time. At 23:15 that night, I went to the emergency room. But at the end of the month, the hospital told me that my Allianz...
On December 9, 2024, I found myself in the emergency room with a pneumonia diagnosis and was informed that I required inpatient treatment. Even though my policy with Mapfre covers inpatient treatment, we're still awaiting the insurance company's approval. When selling insurance, the approval process...
I have been paying for Allianz Supplementary Health Insurance for my family of 4 for 2 years. I did not take advantage of any opportunities. While swimming in the sea during summer vacation, my left arm came off the shoulder with a reverse movement. Then it came out a few more times. During this per...
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