L'Oréal Paris Hair Dye Damaged and Broke Off My Hair

L'Oréal Paris Hair Dye Damaged and Broke Off My Hair
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November 01, 2024 9:53 am
36

I purchased L'Oréal Paris 5.15 hair dye from Oli Market and used it twice, but the results have been disastrous for my hair. After the first use, I noticed that the ends of my hair felt stretchy and rubbery, almost like elastic. I brushed it off, thinking I might have over-processed it. However, I have been dyeing my hair for years and never experienced anything like this. When I used it again yesterday for a root touch-up, it only got worse. While rinsing, my hair started breaking off in chunks. Initially, I assumed it was just the ends, but when I got out of the shower, I was horrified—much of my hair had broken off from the top. I went from having long hair to losing so much of it that it now looks uneven and damaged. This has left me deeply upset; I haven't been able to sleep since it happened. I have my receipt, but I don’t know where to turn next. L'Oréal, please address this issue urgently—I'm devastated.

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