Lords Mobile Showed Error Code After Payment and Kept $35 Purchase Funds
On January 5, 2025, at around 10:11 PM, I purchased a bundle worth approximately $35 through the Lords Mobile Diamond Store. Although the payment was debited from my account, the corresponding pack was never credited to my in-game account. Following the transaction, I merely received an "An error occurred" alert on screen, and the pack failed to reflect on my profile.
I experienced a similar issue previously, and despite reaching out to the in-game support team, I never received a resolution. Having my prior grievance left unresolved—only to encounter the exact same issue once again—has left me severely wronged.
I demand that these paid-for but unfulfilled packs be credited in full to my game account immediately and that my grievance be resolved without delay.
