Lords Mobile Customer Support Closed Support Tickets Without Resolving Mute Appeal

I would like to file a complaint regarding an unfair chat mute imposed on my account in Lords Mobile. A player in my guild posted in global chat stating they were going to sell their account. Unaware that inquiring about this was against the rules, I simply replied, "How much are you selling it for?" The following day, I received a notice stating, "Your account has been muted due to a rule violation," and my chat privileges were restricted.

I have been muted in the game for approximately four days now, which has severely impacted my gaming experience. Following the incident, I contacted customer support multiple times through the in-game help menu, but my tickets were closed without providing clear, detailed explanations or any meaningful assistance. From my perspective, this approach is both unfair and shows a complete disregard for players.

My in-game username is nbyf, and prior to this, I have never received any penalties or warnings on my account; this is my very first offense. I had absolutely no intention of breaking the rules; I merely asked a question and was genuinely unaware that doing so was prohibited. Imposing such a severe penalty for a single message—especially for a first-time offense—is completely unfair.

I respectfully request that the chat mute on my account be lifted, or at least re-evaluated to a more reasonable resolution, and that a clear explanation regarding this process be provided to me.