I made a purchase in Lords Mobile, but the crystals or bundle were not credited. What should I do in this situation?

Xolvie Resolution Specialist February 23, 4:35 pm

If you paid for a purchase in Lords Mobile but didn’t receive the crystals or bundle, follow these steps:

Check the receipt and payment status. Confirm the charge appears in your bank app or Google Play/App Store purchase history. Sometimes credits are delayed due to technical issues.

Restart the game and device. Fully close the game and reboot your phone or tablet. Purchases may appear after restarting.

Update the game. Make sure you’re using the latest version of Lords Mobile, as older versions may process purchases incorrectly.

Contact in-game support. Go to Settings or Help → Submit a request. Provide details: bundle name, purchase time, device, and store used. Ask them to verify the transaction.

Check with the app store. If you paid via Google Play or App Store, you can request a transaction review or refund if the item was not delivered.

If support doesn’t respond, you can report the issue on Xolvie to highlight recurring payment problems.

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