On April 27, 2024, at 11:59 p.m., I ordered pizza through the Yemeksepeti app. The projected time was 30 to 35 minutes. However, after waiting for around 1-1.5 hours, I decided to contact them. I phoned customer support to explain the situation. They told me they'd contact the branch and get back to me. After a little delay, they informed me that they were unable to reach the branch and escalated the situation to the area manager, who assured me that the branch will contact me. After another 15-20 minutes, I called back. Customer support advised me that they were unable to reach the branch, filed a complaint, and offered to cancel my order before hanging up the phone. I was not told about why the order was confirmed or why there was a delay. I waited around 2 hours, during which time I could have bought from somewhere else. I expect to be contacted about this situation.
I placed an order with Domino's Pizza, but despite waiting at my door for 1.5 hours, the pizza was never delivered. Adding to the frustration, the Yemeksepeti app showed a "delivered" status about 30 minutes before I even contacted customer service. When I tried to resolve the issue, the branch sta...
I placed an order through Yemeksepeti, and after approximately 30-40 minutes, the food arrived, but it was incomplete. I contacted their live support, and they assured me that the order would be corrected and the new one was on its way. However, I have now been waiting for two hours, and my order st...
On May 10, 2025, at 20:42, I placed a food order through the Yemeksepeti app from a newly opened restaurant from which I had previously ordered several times via a different platform. The estimated delivery time was shown as 40 to 65 minutes. In my past experiences with this restaurant through anoth...
I placed an order through the Yemeksepeti app. Although the estimated delivery time was about 50 minutes, the expected time kept getting pushed back every 10 minutes. I ordered at 1:00 a.m., expecting it to arrive by 2:00 a.m. at the latest. But when the restaurant’s closing time, 2:00 a.m., arrived...
I would like to report a serious issue regarding the delays in my recent orders. Due to my busy work schedule, I frequently use Yemeksepeti and rely on it for most of my meals. However, for the past four days, my breakfast orders from the same restaurant—despite being prepaid and marked as priority—...
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