My Little Caesars Order Delayed and Canceled
On April 27, 2024, at 11:59 p.m., I ordered pizza through the Yemeksepeti app. The projected time was 30 to 35 minutes. However, after waiting for around 1-1.5 hours, I decided to contact them. I phoned customer support to explain the situation. They told me they'd contact the branch and get back to me. After a little delay, they informed me that they were unable to reach the branch and escalated the situation to the area manager, who assured me that the branch will contact me. After another 15-20 minutes, I called back. Customer support advised me that they were unable to reach the branch, filed a complaint, and offered to cancel my order before hanging up the phone. I was not told about why the order was confirmed or why there was a delay. I waited around 2 hours, during which time I could have bought from somewhere else. I expect to be contacted about this situation.
Hello Mr. Yusuf Taha, Regarding your complaint numbered 28611044, you will be contacted and informed as soon as possible. Our customers can reach us with all their requests, suggestions, and complaints through our Customer Service. Best regards, Little Caesars Customer Service
Hello Mr. Yusuf Taha, Your complaint request numbered 28611044 has been reviewed. First of all, we would like to extend our apologies as the Little Caesars family for the negative customer experience you have had. As a result of our conversation, we considered this situation from your perspective and we were saddened as well. We have always aimed to offer better customer satisfaction with the feedback from our valued customers. We would like to remind you that the department handling your complaint has issued the necessary warnings to the restaurant. We would like to offer you a complimentary pizza with your next order. We wish you health, well-being, and prosperity. Thank you. Little Caesars.
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