Miscommunication, Delays, and Frustration in Little Caesars Pizza

To place an order, I called the Little Caesars Pizza location in Darica, Kocaeli. However, the call was misrouted to the central office, where I was informed that I would have to wait 45 minutes. I called an hour later to check on my order, but the number was disconnected, and I was told my order was below the minimum limit. The central office should not have been responsible for notifying me; they should have called me. When I pointed this out and asked them to check their records, they abruptly claimed they had attempted to contact me, which was false. What irritated me even more was the condescending tone of the conversation with Z--- in their complaints department. I would like a thorough investigation and explanation. Before making any decisions, please review my records.