LinkedIn Persona Verification Won't Read My ID
About two weeks ago, I suddenly lost access to my LinkedIn account and was required to complete identity verification. The verification process uses the Persona identity verification system, but it consistently fails to read the back side of my Turkish government-issued ID card. I have attempted the verification numerous times through the LinkedIn app on my Android device (Samsung Galaxy A34), but the process never completes successfully.
I changed the lighting, placed my ID on different surfaces, tried multiple camera angles, and even attempted the verification on another phone. Despite all of these efforts, the system never accepted the back of my ID card. I have tried at least a dozen times, and every attempt has failed. Based on these repeated failures, I believe the issue lies with the verification software rather than with my ID or my devices.
The most frustrating part has been trying to get support. Every time I attempt to open a support ticket or submit a request, I am redirected to a generic help page explaining how to complete identity verification instead of receiving actual assistance. I already know how the process works—the problem is that the system itself is not allowing me to complete it.
I even tried creating different accounts, but every account encountered the same verification issue and was eventually restricted. As a result, I have lost job opportunities, received rejections from positions I applied for, and feel that my professional reputation has been harmed. Ironically, I attempted to verify my identity to make my profile more trustworthy, but instead I have been locked out and feel as though the system has worked against me.
I request that LinkedIn urgently investigate the issue with the Persona verification system, manually verify my identity, and restore access to my accounts. I also ask LinkedIn to take into consideration the professional opportunities I have lost because of this verification failure and to contact me through a support channel that can provide real assistance rather than automated guidance.
