I purchased an LG PC12SQ NSJ model air conditioner on June 9, 2024. The air conditioner was installed by an authorized service on June 13, 2024. On June 20, 2024, I reported an issue with noise coming from the indoor unit by calling 444 6 543. Four days later, on June 24, 2024, the authorized service came for inspection and informed me that the indoor unit motor was faulty and that a replacement would be requested. However, after a month had passed with no update, I called the same number on July 20, 2024, to inquire about the status of the replacement. I was informed that the request for replacement was sent to the head office on June 28, 2024, with the code DA1-Defective within the first 6 months-Indoor unit replacement pending. Despite the passage of time, there was still no response. I called 444 6 543 on July 24, 29, and 30, 2024, to check on the status. Each time, I was told that the replacement approval was still pending. After calling repeatedly, I have been waiting for 34 days for the replacement of the faulty device. The customer representatives at 444 6 543 keep repeating the same thing: "We have sent an urgent message and are waiting." In conclusion, it is worth thinking twice before purchasing LG products.
My LG washing machine broke down in December 2024, and I’ve been stuck in a cycle of delays and unresolved issues ever since. I filed a service request, and a technician was sent to inspect it. They ordered a new shock absorber, came back later to install it—but the loud noise issue was still there....
On July 10, I made a purchase of two LG air conditioners and immediately contacted the central service, who assured me that a technician would be with me within the next two days. However, I needed to call once more after two days had passed, and this time they provided the phone number of an author...
On May 24, 2024, an LG service expert came to my residence to complete the technical installation of my air conditioner. Unfortunately, the technician failed to complete the installation correctly. I immediately contacted Data Teknik Service, the business responsible for the installation, to alert t...
It has been an adventure ever since we bought an LG dryer. It works OK sometimes, but won't start at all other times. The problem remained until June 13, 2023, when we decided to file a service request about it. But it's been two months since we last heard from you. After calling the service center ...
My LG SQ18 air conditioner developed a CH38 error. After the issue began, I contacted the authorized service on 04.08.2025 and was directed to return the device. I initiated the return process through LG, but although the product is under warranty, 26 days have passed and I still have not received m...
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