I faced payment issues on Lama Ludo purchases, how can I resolve them?

If you faced payment issues on Lama Ludo purchases (charged but no coins, failed payment, or errors), here’s how to fix it step by step:

Check if payment actually went through;

• Open Google Play / App Store → purchase history
• Verify:
– Payment status = completed
– Not “pending” or failed

Sometimes charges appear but aren’t finalized.

Restart and sync the game;

• Close the app completely
• Reopen while connected to internet
• Check if coins/items appear

In-app purchases may load after restart.

Fix common technical issues;

• Update the game to latest version
• Restart your device
• Check stable internet connection

These are common causes of purchase errors.

Check your payment method;

• Ensure card/PayPal is valid
• Some payment types don’t support subscriptions or in-app purchases
• Verify OTP/SMS approval if required

If you paid but didn’t receive items;

• Contact Lama Ludo support
• Provide:
– User ID
– Payment receipt (screenshot)
– Date/time of purchase

Developers are responsible for fixing missing purchases.

If resolution stalls, consider filing a complaint on Xolvie for added leverage.