My Lacoste Pants Shrunk After One Wash

My Lacoste Pants Shrunk After One Wash
Burcu
Lacoste
June 26, 2024 9:39 PM63

I bought a pair of pants from Lacoste, and even though I followed the care instructions when washing them, they ended up shrinking by 3 cm. Unfortunately, my request for a return was denied. Lacoste's customer service is lacking when it comes to addressing concerns about their product's durability. I returned the pants for a second review, but unfortunately, they were sent back to my home without any resolution.

Lacoste
June 27, 2024 9:03 AM (11 hours after complaint)

Dear Valued Customer, We would like to express our regret for the negative experience you have had. Necessary investigations will be conducted regarding the notification you have provided, and you will be contacted as soon as possible. Thank you for your understanding. Sincerely, LACOSTE Customer Service

Lacoste
June 27, 2024 5:53 PM

Dear Customer, We tried to contact you regarding your request but were unable to reach you. Information related to the matter has been sent to your email address. Best regards, LACOSTE Customer Service

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