I haven’t received the item I paid ₺7600 ($215) for. They can’t even prove that they sent me two items in one package. However, I have photographed everything, clearly showing that I only received one. Despite multiple attempts to contact customer service, I haven’t received a proper response. They keep insisting that the package was complete, but they have no proof to support their claim. I even checked with the courier, and there is no record of two items being shipped. They refuse to refund me or send the item I originally ordered – Lacoste.com.tr.
I live in Turkey, and around 20 days ago, I made an online purchase worth approximately ₺12,000 from Zara. My order included 14 kids' clothing items. A few days later, only one item was delivered in a small package, but Zara’s system incorrectly marked the entire order as delivered. Despite numerous...
I placed an order with Kiehl’s for two products, but only one item was delivered. For the past two weeks, I have been trying to resolve this issue, but the only response I receive is, “Here’s a warehouse photo; contact the shipping company.” This is completely unacceptable. I did not place my order...
I placed an order with Lancome (Order No: LNC1000543576), but due to a shipping issue, I was told that a full refund would be processed. That was over a month ago, and I’m still waiting. Despite being repeatedly assured that “the refund will be processed today or tomorrow,” nothing has happened. I’...
My order hasn't arrived, despite Trendyol Express claiming it was delivered twice. Even after stating it didn't reach me, I only received a generic "product delivered to address, have a nice day" email. When I requested any official documents or reports, I received no response. I tried calling for a...
The refund for the canceled product on June 4th has still not been processed. Neither the clothing was sent nor the refund was issued. The amount was ₺1790. There is no clothing and no refunded money. They took the money for the clothing that was never sent. Despite multiple attempts to contact cust...
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