Lacoste Item I Returned Was Never Refunded, and the Customer Service Was Very Rude

Dear Lacoste Team A product purchased online from Lacoste was returned to them but they did not refund the amount; they were rude when I called them and they hung up while I was talking to them. I sent photos including a photo of the package before sending but they still did not want to return the money. Order number: 48470933 https://www.lacoste.com/ Please help me solve the problem