I purchased the La Roche-Posay Cicaplast Baume B5 about two years ago, but I only opened it for use about a year ago. Although I have not used it regularly, I still have nearly half of the product left. Recently, I noticed that the product’s texture has completely deteriorated—instead of its usual cream form, it has now turned into a watery liquid.
The expiration date and lot number are clearly printed on the packaging, so the product should still be safe to use. Yet its condition has visibly changed, which raises concerns about its stability, storage quality, or formulation issues.
As requested, I am also providing a recent photo of the product in its current state for review.
I kindly ask that this product be examined by La Roche-Posay’s quality team and that I be provided with an official explanation about why its formula broke down despite being within its shelf life. Customers rely on dermatological brands like La Roche-Posay for safety and consistency, so such quality concerns must be taken seriously.
I recently purchased La Roche-Posay's Cicaplast Baume B5 cream, a product I’ve used regularly and trusted for a long time. However, this latest tube feels completely different. The texture is off, and the scent isn’t anything like the original. It raises serious doubts about the product’s authentici...
I purchased La Roche-Posay Cicaplast Baume B5 from N11, but I’m seriously questioning its authenticity. When I opened the product, an unusually watery substance came out instead of the expected creamy texture. This is very different from the original product I’ve used before, raising concerns about ...
I am very frustrated with my recent purchase of two La Roche-Posay Cicaplast Baume B5 creams, which turned out to be fake. The product's packaging looked off, and upon opening, I immediately noticed that the texture and scent were nothing like the genuine product. The contents are completely differe...
I purchased a La Roche-Posay sunscreen from a licensed pharmacy, expecting premium quality because it’s a well-known and trusted brand. However, to my disappointment, the product changed color to a noticeable yellow in less than a month. I stored it properly, away from heat or direct sunlight, so th...
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