Please Refund The Money In Kling AI Application

6

I am using the Kling AI application on my Android phone and I have made payments through the app, but I cannot use my videos and I am repeatedly asked to pay again. On 21st of this month I paid via Google Pay within the Kling AI Android app and at that time I was able to use the app and upload my video without any problem. However, on my second and third payments, with a total of 54,000 rupiah paid through the same method, the situation changed. After paying, when I tried to upload my video, the app did not allow the upload to complete and instead showed a screen asking me to pay again, as if I had not already paid. Because of this, the videos I created and paid for during the second and third payments cannot be used at all. I am sharing screenshots that show my credit details and purchase history in the app, including the dates, amounts and transaction information, to prove that these later payments were successfully made. Despite this, the system still blocks me and keeps requesting additional payment for the same service. I request that my payments related to the second and third transactions, where my videos could not be uploaded and used, be fully refunded to my account and that this issue with repeated payment requests be investigated and fixed so that other users do not experience the same problem.

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