I was charged for Kling AI credits but my video never generated, what should I do?

If you were charged for Kling AI credits but your video never generated, you can try resolving the issue by following these steps:

Check the generation status first;

• Open your project or generation history
• Look for:
– Failed render status
– Processing errors
– Missing output file

• Take screenshots of the failed job and the credit deduction

Verify your credit usage;

• Go to Account → Credits / Billing
• Check whether the credits were deducted for the failed render
• Save a screenshot showing the credit balance before and after

Contact Kling AI support;

• Submit a support request and include:
– Your account email
– Job ID or project ID
– Screenshot showing the failed generation and credits used

• Ask if the credits can be restored due to the failed render.

Avoid repeated generation attempts immediately;

• If the system failed once, repeated attempts may consume more credits
• Wait a while or simplify the render settings before trying again

Monitor your billing activity;

• Check your account to make sure no additional charges occur

If Kling AI refuses to restore credits for failed generations or does not respond, consider filing a complaint on Xolvie to seek a resolution.