Jojobet Games Paid Only a Third of My Winnings

I noticed that games on Jojobet are making incomplete payments. When I filed a complaint, I was told to check past transactions, but the system gives an error when I try to view them. The customer representative says they will check and asks for the exact time and minute, but when I explain the situation, they don’t take it seriously and act as if the issue has been forgotten. In short, no solution is provided. For example, if I should be receiving ₺500 in winnings, only about a third of that amount is deposited into my account.