I purchased a Joie Twin Stroller from Ebebek on February 27, 2025, during a sale. However, after using it only two or three times, one of the wheels broke. I immediately took the stroller back to Ebebek, and they told me it would take 21 days to repair.
This has caused me serious inconvenience — I’m in a period when I need the stroller the most, and now I’ve had to borrow strollers from neighbors and friends just to take my babies out. I’m extremely disappointed not only with the stroller’s poor quality but also with Ebebek’s warranty service.
It’s unreasonable for a company to take a product in for repair for three weeks without offering a temporary replacement — especially when it’s a baby essential. My children had hospital appointments during this time, and the situation has made things extremely difficult for us.
I request that Ebebek provide a replacement stroller during the repair process or compensate for the inconvenience caused. I’m deeply dissatisfied with both the product durability and the customer service experience.
I purchased a Joie stroller through the Ebebek online store, but the product arrived completely rusted. The stroller has visible rust all over its metal parts, which is unacceptable for a brand that promotes itself as high quality and baby-safe. I reported the issue to the Ebebek Forum Ankara store...
I have been using the Joie Joyfull model stroller for about 10 years, and up until now, it has worked perfectly fine. However, in September 2025, the front wheel broke during regular use. The product’s warranty period has already expired, but I’ve never experienced any issues with it before. I origi...
I purchased the Joie Litetrax 4 Travel System New Coal model stroller from the Ebebek store in Kayseri Kumsmall Mall. During the sale, the consultants literally jumped on the stroller to show its durability and assured me that I would never experience issues with the warranty. Since it’s not a cheap...
On August 12, 2025, I purchased a Joie Turist stroller from the Ebebek store located in Erzurum Forum AVM. The product did not meet our expectations, so we decided to return it. However, when we went to the store, we were told that returns are only accepted within 7 days and that our request could n...
I purchased a Joie Versatrax stroller together with its car seat from the Ebebek store in Maslak. For the first six months, I used it only with the car seat. However, when I started using the stroller section on its own, I realized that it doesn’t fold properly. Finding out that the stroller was def...
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