Jellycat plush I ordered online looks poorly stitched, how can I request a replacement?

If the Jellycat plush you ordered online looks poorly stitched, you can request a replacement by following these steps:

Document the stitching issue first;

• Take clear photos of the plush, especially the loose stitching
• Capture:
– Close-ups of the defect
– The full plush toy
– The Jellycat tags and packaging

Check the return window;

• Many retailers allow returns within about 30 days of delivery if the item is unused and in original condition.
• Keep the plush with tags attached and original packaging to stay eligible for a refund or replacement.

Contact the seller or retailer;

• Go to Your Orders → Return / Replace Item on the store where you purchased it
• Provide:
– Your order number
– Photos showing the stitching defect
– A short explanation of the problem

Returns are usually handled by the retailer where the item was purchased, not directly by Jellycat.

Request a replacement or refund;

• Ask for:
– A replacement plush if you still want the item
– Or a full refund if the quality is unacceptable

If the seller refuses to help or ignores your request, share your concerns or file a complaint on Xolvie to connect with others and find support.