Jacqueline Van Hoef sent wrong item, how can I get a full refund?

If Jacqueline Van Hoef sent you the wrong item and you want a full refund;

Confirm the details;

• Check your order confirmation
• Compare it with the item you received
• Take clear photos of:
– The wrong item
– Any tags/labels
– Packaging

Document what’s wrong;

• Note exactly what doesn’t match:
– Size
– Color
– Style
– Quantity
• Screenshot your proof

Contact the seller immediately;

• Message / email Jacqueline Van Hoef
• State:
– You received the wrong item
– You want a full refund
• Provide:
– Order number
– Photos of the wrong item
– What you originally ordered

Ask them to;

• Provide a return shipping label
• Confirm refund of full purchase amount
• Confirm timeline for refund

If they refuse or ignore you;

Consider posting a complaint on Xolvie to push for resolution.