Jackaroo King Account ID 65153824 Permanent Ban Appeal and Security Complaint
On September 23, 2025, my account (ID: 65153824) on the Jackaroo King & Play mobile application was permanently banned without any justification provided. My account held over 30,000 gold coins and approximately 200 diamonds. Having such an action taken against my account despite my committing zero rule violations is completely incomprehensible to me.
During this process, due to a security vulnerability within the application, my personal information fell into the hands of third parties, and I received threatening messages via WhatsApp. I hold screenshots of these threatening messages as evidence. I reported this situation to the application authorities, but I was merely told that an investigation had been initiated; ten days have passed since then, and no action has been taken. Furthermore, no sanctions whatsoever were imposed against the individuals who sent me those threatening messages.
I contacted customer service regarding the matter, but they stated that restoring my account is not possible. I am experiencing a severe grievance due to both the unfair termination of my account and the app's failure to ensure the security of my personal data.
I demand either the immediate restoration of my account or a complete, full refund of all investments I have made to date, alongside an urgent and effective resolution regarding the security of my personal information. Additionally, I demand that necessary punitive actions be taken against the individuals who sent me threatening messages. I expect a prompt and clear resolution regarding this matter.
