iyzico's Terrible Service – Payment Not Transferred for Weeks
I am a doctor. A patient’s payment for a surgery was made through Iyzico. It has been almost 3 weeks, yet the payment has still not been transferred to my account. Every time I contact them, they make excuses such as “the system is not working.” I have created hundreds of tickets, called customer service several times a day, and sent multiple emails, but no solution has been provided. I even filed a complaint with CIMER (Presidency Communication Center), but unfortunately, no action was taken. The company tries to present itself as “affiliated with the Central Bank of Turkey,” but in reality, it fails completely in customer safety, satisfaction, and transparency. In conclusion: I do not recommend using this payment institution under any circumstances. I have suffered serious financial and moral damages. To prevent others from experiencing the same situation, I strongly advise everyone to stay away from this company.
Hello Mr. Turab, We are looking forward to evaluating your experience regarding your complaint! Your feedback is very valuable to us. In this way, we can improve our service quality and provide you with a better experience. You can access the survey from the notifications section of your membership. We have also sent our survey to your email address, and we would like to thank you in advance for your participation. We would like to remind you once again that your feedback is very important for our processes. Thank you for your attention, and we wish you healthy days. Best regards, Pelin Ç. Solution Center Specialist
Hello Mr. Turab, We tried to contact you on 22.09.2025 but were unable to reach you. Resolving your issue as quickly as possible is our priority. Could you please share an updated phone number or email address where we can reach you? We look forward to supporting you and eagerly await your response. Best regards,
Thank you for the solution.
