On December 27, 2024, my credit card statement showed a yearly fee of ₺365.38, plus a BSMV charge of ₺18.27. I reached out to İş Bankası customer service about getting a refund for the annual fee, similar to what I've done in past years with a MaxiPuan credit, but I was told that there hasn't been any directive for that this year. They mentioned that I would have to agree to spend ₺90,000 over a period of six months in order to get the fee back. I shared my concerns, highlighting that other banks offer comparable services without these restrictions. Regrettably, this discussion did not lead to any useful outcome. The representative shared details about the Troy no-fee credit card option, and I decided to apply for it. Given this experience, I doubt I will continue a long-term relationship with İş Bankası. Their approach seems overly limiting and unhelpful, particularly when there are more favourable alternatives out there.
İş Bankası charged a total of 553.88 ₺ as a card fee on my March 2025 statement, dated 10.03.2025, under the names Credit Card Annual Fee (527.5 ₺) and Credit Card Annual Fee BSMV (26.38 ₺), without my knowledge or approval. I have held my Maximum Credit Card for 14 years, yet despite my repeated re...
My credit card from İş Bankası was delivered on December 28, 2024. I first activated it on June 16, 2025, and made my first purchase on June 26. Despite this, the bank charged me a ₺894.08 annual card fee. When I objected, I was rudely told that the fee would only be refunded if I spent ₺18,000 per ...
I informed İş Bankası customer service that I would close my card on the 7th of the month. The representative assured me that since I hadn't used the card for six months, no fee would be charged. They even added ₺500 MaxiPuan as a gesture of goodwill. However, the next day, I discovered that an annu...
On March 15, 2024, Türkiye İş Bankası charged an annual fee of ₺365.38 to my Maximum credit card ending in 1180. I frequently use this credit card and never agreed to any spending commitment that would justify such a charge. Customers are not happy with this unexpected deduction. I would like a refu...
I was using İş Bank’s credit card when I noticed a charge of ₺836 applied to my account as the annual usage fee for 2025–2026. I immediately contacted the bank and spent 21 minutes on the phone with customer service. In the end, I told them I wanted to cancel the card and no longer use it. The repre...
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